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Remote IT support
At CIS Informàtica, we resolve our customers’ IT issues remotely using a lightweight application that lets our technicians access your computer from our offices.
Download the remote support tool to your computer, then contact us to arrange a connection.
Remote access
We can diagnose IT problems over the internet from our offices.
For businesses
We are here to help with your IT problems and questions.
What is remote IT support?
Remote IT support allows technicians to access your computer over the internet and resolve technical problems without visiting your home or workplace. It is a convenient option when you need prompt assistance and cannot wait for an on-site visit.
Technicians can view and control your computer in real time, run diagnostics and resolve issues without being physically present.
Fast assistance
Remote support helps resolve IT issues promptly.
Save time and money
Faster problem resolution means less time lost and lower support costs.
IT support
Preventive, proactive and reactive maintenance
With our specialist technicians and monitoring and diagnostic tools, you can focus on growing your business while CIS Informàtica manages and maintains your cloud infrastructure.
Improve customer satisfaction
Remote support gives customers prompt assistance, improves their experience and encourages them to return.
Reduce support costs
Remote assistance can be more efficient and less expensive than other support options, including on-site visits.
Improve communication
Remote support helps marketing and support teams connect directly with customers and build better working relationships.
Respond faster
Remote access allows support teams to respond more quickly to customer queries, improve satisfaction and reduce downtime.
Increase staff productivity
Remote support helps technicians handle more enquiries in less time.
Frequently asked questions
Remote support allows a technician to access your computer over the internet to resolve problems or perform maintenance. A dedicated application installed on your computer enables the connection. Once connected, the technician can view and control your desktop as if they were sitting at your computer.
Remote support is designed to protect your privacy and data when used with a trusted provider. The technician needs your explicit permission to access your computer. Choose a reputable IT support company and only authorise connections you have requested.
Remote support can help with many IT issues, including malware, internet connectivity, software errors and device configuration. It can also be used for maintenance tasks such as disk clean-up, software updates and, where appropriate, hard disk defragmentation.
No. Your technician will guide you through installing the remote support application and establishing the connection. Many applications have straightforward interfaces that make the process easy to follow.
You need an internet connection and a computer with an operating system supported by the remote support application. Keeping your antivirus software up to date is also recommended.